Agentforce Service Agent, formerly known as Einstein Service Agent, is Salesforce's fully autonomous AI agent designed to revolutionize customer service interactions. Built on the Einstein 1 Platform, it leverages large language models (LLMs) to comprehend and act upon a broad spectrum of service issues without the need for preprogrammed scenarios. This capability enables businesses to provide efficient, 24/7 customer support across various channels, including self-service portals and messaging platforms. Agentforce Service Agent ensures data privacy and security through the Einstein Trust Layer, allowing companies to set clear parameters and seamlessly escalate complex cases to human agents when necessary.

agentforce-service-agent

An autonomous AI agent by Salesforce that enhances customer service by understanding and resolving a wide range of issues without preprogrammed scenarios.

Agentforce Service Agent

Cognigy is a leading Conversational AI platform that empowers enterprises to develop, deploy, and manage AI-driven customer service agents for both chat and voice interactions. By integrating advanced Natural Language Understanding (NLU) and Large Language Models (LLMs), Cognigy facilitates the creation of intelligent virtual agents capable of delivering personalized and efficient customer experiences. The platform offers a visual AI Agent Manager for intuitive design and orchestration, supports seamless integration with existing contact center and CRM systems, and ensures data security and compliance with standards like GDPR. Cognigy's flexible deployment options, including on-premises and cloud-based solutions, cater to diverse enterprise needs, enhancing customer engagement and operational efficiency.

cognigy

An enterprise-grade Conversational AI platform enabling the creation and management of AI-powered customer service agents across multiple channels.

AI Agents for: digital transformation leaders

Agentforce Service Agent

Cognigy