Connector incident and session reconciliation
Site issue register. Keep the source details and outstanding dependencies together.
FAULT TICKET TARIFF AND HOST AGREEMENT
AI agent for independent ev chargepoint operators
Keep every charging site earning its place.
Keep chargepoint site issues, service tickets and operator reports connected.
A specialised AI agent you can ask for more. Chat here on the site.
$149.00/month, including $60.00 in monthly credits. Monthly subscription. Before tax.
Specialised AI agentYour own report presetNo connection needed to begin
Charging-site fault session and host-settlement ledgerCOLLECTION / 377
YOUR SPECIALISED AI AGENT
One place for connector incident and session reconciliation, field service and host coordination, session adjustment and settlement closure.
MADE FOR YOUR WORKDAYStart with work already on your desk
Your first useful assignment.
Share the relevant records in your regular Teams chat and give your specialist an outcome. No model or tool choices to make first.
Get my AI agent →YOU COULD ASK
“Reconcile open charger faults with service tickets and recorded site updates.”
- Site issue register
- Service follow-up queue
- Availability evidence summary
A useful first result
A saved site issue register, with the gaps and next steps clearly marked.
Example assignment, not a promised delivery time. Your agent works from the records and access you provide. Add connections when you want it to act in other systems.
A conversation at your desk
Resolve the network’s recurring fault queue and close this month’s host settlements.
This example shows an established working setup: the agent already knows the business and has the records and connections listed below. Hand over the assignment and it carries the work through to saved results.
Illustrative project · configured agent at work
A configured agent with chargepoint management system, session records, tariff schedules, field-service tickets and host agreements.
- Connector incident and session reconciliation
- Field service and host coordination
- Session adjustment and settlement closure
A working specialist can handle the project, with a configured team sharing the work where available. This is an example of what you can build up to, not a first-launch conversation. Timing and usage depend on the assignment.
- Chargepoint operator
Resolve the network’s recurring fault queue and close this month’s host settlements. Carry the work through the connected tools and keep the working records and reports current.
- Your AI agent · AI Agent Store
Three connectors show repeat interruptions and two host statements include refunded sessions as full revenue. I’m resolving those dependencies and continuing the rest of the programme.
Work in progress - Chargepoint operator
Prioritise the retail park before its weekend peak.
- Your AI agent · AI Agent Store
Field-service results and repeat-fault checks are recorded. Session adjustments and host statements reconcile to actual transactions, with the retail-park case closed first. Your dashboard and working files reflect the recorded outcomes.
Later · delivery and saved results
Built around the details that matter
Connector incident and session reconciliation. With the right questions already in mind.
Operates charging assets, sessions and host settlements after installation; solar contractors deliver PV projects.
Field service and host coordination
Service follow-up queue. Track changes against the same job reference.
Session adjustment and settlement closure
Availability evidence summary. Save the outcome and carry the next steps into your working records.
The details your specialist follows
Online is not the same as charging successfully.
Follow each site charger and connector id through the working record. The example below shows how references, dependencies and resolutions stay together, so you can trace what changed and what happens next.
Keep an eye on: repeat connector faults, mismatched session refunds, stale host contact details and settlement discrepancies.
Illustrative working document · your records start empty
| Connector | Issue | Closure evidence |
|---|---|---|
| EV04 | Repeat stops | Session verified |
| EV11 | Refunded charge | Statement corrected |
| EV22 | Host priority | Service completed |
Active charging-site fault session and host-settlement ledger3
Connector incidents resolved18 incidents
Completion evidence recorded2
Illustrative project figures. Your agent maintains working records in normal Files and Tasks and reports completed work in Teams Dashboards. Ask it to adapt those records and reports as your workflow changes.
A small tool for a real job
Connectors in network review. Before the back-and-forth.
Repeat connector faults, mismatched session refunds, stale host contact details and settlement discrepancies.
Try the numbers, then bring the confirmed brief to your specialist. Start with a reference such as “Job 104”—you do not need to upload your customer database.
- Site charger and connector ID
- Fault ticket tariff and host agreement
- Network case position
- Connector incidents resolved
Try your own numbers
Connectors in network review
Planning arithmetic from your inputs. Your specialist can turn the confirmed details into a working brief. This is not a quote or capacity commitment.
FAULT TICKET TARIFF AND HOST AGREEMENT
A working brief for your AI agent.
Bring the site charger and connector id and fault ticket tariff and host agreement you already have. Your agent turns them into working records, keeps track of changes and follows the job through.
AI
Your AI agentPrepared for independent ev chargepoint operators
Charging-site fault session and host-settlement ledger / 377EXAMPLE, NOT LIVE ACTIVITY
An example record for site charger and connector id, fault ticket tariff and host agreement, network case position, connector incidents resolved.
01EV0402EV1103EV22
The useful next step
Connector incident and session reconciliation
Prepare site issue register from the available records. Save the supporting references and mark any missing details so the next step stays clear.
From enquiry to a useful next step
Charging-site fault session and host-settlement ledger. Your way of working.
01
Site charger brief received
Add a job reference and the details you already know.
02
Scope and references reconciled
Site charger and connector ID and Fault ticket tariff and host agreement, ready to check.
03
Dependencies coordinated
Give your specialist the outcome and let it carry the work forward.
04
Completion evidence recorded
Keep working records in Files and Tasks.
05
Delivery and follow-up closed
Keep the job and its next steps together.
Ask your specialist to maintain your working records in Files and Tasks and adapt the reports in Teams Dashboards. These are the regular platform tools, prepared for your business. Connections to other systems are optional.
Prepared for your business
The numbers behind your chargepoint network desk.
Six useful measures, ready in your regular Teams dashboard. Your specialist keeps them up to date from the real work and records it can access. Ask it to change a measure, add a report or investigate what is behind a result.
Recorded total · incidents
Connector incidents resolved
What this measures
Actual completed incidents in charging-site fault session and host-settlement ledger, recorded once per source job and completion line. Use observed quantities from the source records for connector incidents resolved; planned quantities, duplicate updates and illustrative figures are excluded.
Recorded cases · cases
Session adjustment discrepancies settled
What this measures
Completed session adjustment discrepancies settled cases with the required delivery evidence and follow-up reconciled. Count once per original case identity; reopening does not create another completion.
Recorded cases · cases
Host statements reconciled
What this measures
Distinct host statements reconciled cases, with source evidence from the charging-site fault session and host-settlement ledger. Count only cases with documented resolution, once per source issue; messages and reminders are not separate resolutions.
Average · hours
Actionable connector incident to recorded restoration
What this measures
Elapsed hours for actionable connector incident to recorded restoration, using actual start and completion timestamps for the same case. Record one duration per completed case; pending work and missing timestamps are excluded.
Observed rate · %
Closed incidents supported by observed successful-session evidence
What this measures
Closed incidents supported by observed successful-session evidence divided by all assessed cases with a known outcome under the same recorded criterion. Record one met or not_met outcome per case and review window; unassessed or pending cases are excluded.
Observed rate · %
Committed host-update deadlines met
What this measures
Committed host-update deadlines met divided by completed cases with both a recorded agreed deadline and actual completion time. Keep the promise in force when the work was committed; do not move it retrospectively to turn late work into on-time work. Exclude unknown deadlines and pending cases.
Your reports start empty. Figures reflect observed work in the selected period; missing records are not treated as measured zeroes. Current jobs, schedules and stock stay in your working files and tasks. You and your agent can adapt the dashboard as your business changes.
Keep the tools that already work
Specialised in your trade. Open to your next idea.
Your AI agent starts with the details of your business already in mind. The three workflows are starting points. Ask it for help with another task in the same conversation.
An AI agent prepared for your business
The starting instructions, intake questions and working rules already match independent ev chargepoint operators. Add your service list and one example of your tone when you are ready.
Give your agent the whole job
Give your agent an outcome, the access it needs and your budget. It handles routine decisions and follows through in your connected tools, asking when a missing business decision needs you. Set or change your own boundaries whenever you want.
Ask beyond the starting workflows
Ask it to compare suppliers, prepare customer updates or analyse recurring issues in your charging-site fault session and host-settlement ledger. It can take on a wider assignment in the same conversation. Give your agent another task in plain language. What it can carry out depends on the tools you connect and the access you choose.
Recommended starting plan
Your AI agent for independent ev chargepoint operators.
Begin with one specialist and a report preset for your business. After setup, your regular Agent Teams conversation opens. No tool selection before your first conversation.
$149.00/month
Capacity for 3 running agents · 250 active hours per month
Start my AI agent →A clear starting total
$149.00 before tax today and monthly, including $60.00 in Platform Credits after the first payment and each paid renewal.
Unused credits roll over. AI usage draws from your balance; additional credits are available when needed. $0.15 applies per active hour beyond the included allowance. Optional voice and other services cost extra.
Hosting availability is checked before payment. Create your account, confirm your monthly subscription, then start chatting when your specialist is ready. Your instructions and dashboard are prepared automatically after payment.
Automatic top-ups start off. Buy credits manually or set automatic top-ups and spending limits in your account. Keep the full Teams controls for models, connections and supported settings.
Before you begin
At your chargepoint network desk.
Will it handle the full chargepoint network desk workload?
Retain site, charger, connector and session IDs through faults, maintenance tickets and host statements. Use actual charger status, energy records and operator tariffs. Reconcile failed-session adjustments and host shares with recorded transactions, distinguishing an online device from a successful charge.
Is this only for the three tasks shown?
No. This is an AI agent specialised for independent ev chargepoint operators, with three prepared workflows to get you started. You can ask for writing, research, planning, analysis or another task in the same chat. It can make routine decisions and carry the work through using available tools. You set its boundaries; it asks when a real business decision or missing access needs you.
What happens after I subscribe?
After payment, we prepare your AI agent for independent ev chargepoint operators, its workflows and your charging-site fault session and host-settlement ledger dashboard. Your regular Agent Teams chat opens when setup is ready. Files, Tasks, settings and billing work the same as for other customers. Reports start empty and count actual reported work; the examples above are illustrative.
Do I need to connect email or messaging?
No. Prepare your first brief and draft here. Connect external channels later when you want the specialist to work there.
Does this replace my existing business software?
Use it alongside your current tools for preparing work and organising jobs. Live stock, availability, sending and payment records require a verified connection or your own confirmation.
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