Return identity and policy reconciliation
Return exception queue. Keep the source details and outstanding dependencies together.
CONDITION GRADE DISPOSITION AND EVIDENCE
AI agent for ecommerce returns-processing companies
Every return reaches a recorded outcome.
Keep ecommerce returns, item dispositions and merchant updates aligned.
A specialised AI agent you can ask for more. Chat here on the site.
$149.00/month, including $60.00 in monthly credits. Monthly subscription. Before tax.
Specialised AI agentYour own report presetNo connection needed to begin
Return item condition disposition and client-settlement ledgerCOLLECTION / 430
YOUR SPECIALISED AI AGENT
One place for return identity and policy reconciliation, inspection repair and client coordination, disposition evidence and recovery settlement.
MADE FOR YOUR WORKDAYStart with work already on your desk
Your first useful assignment.
Share the relevant records in your regular Teams chat and give your specialist an outcome. No model or tool choices to make first.
Get my AI agent →YOU COULD ASK
“Reconcile incoming return batches with inspection records and merchant rules.”
- Return exception queue
- Recorded disposition register
- Merchant reconciliation report
A useful first result
A saved return exception queue, with the gaps and next steps clearly marked.
Example assignment, not a promised delivery time. Your agent works from the records and access you provide. Add connections when you want it to act in other systems.
A conversation at your desk
Clear a 2,000-item returns backlog and close the client’s recovery statement.
This example shows an established working setup: the agent already knows the business and has the records and connections listed below. Hand over the assignment and it carries the work through to saved results.
Illustrative project · configured agent at work
A configured agent with return authorisations, client policies, intake scans, inspector records, disposition tools and billing ledger.
- Return identity and policy reconciliation
- Inspection repair and client coordination
- Disposition evidence and recovery settlement
A working specialist can handle the project, with a configured team sharing the work where available. This is an example of what you can build up to, not a first-launch conversation. Timing and usage depend on the assignment.
- Returns-processing owner
Clear a 2,000-item returns backlog and close the client’s recovery statement. Carry the work through the connected tools and keep the working records and reports current.
- Your AI agent · AI Agent Store
Two hundred items lack original-order matches and one grading rule changed mid-batch. I’m resolving those dependencies and continuing the rest of the programme.
Work in progress - Returns-processing owner
Keep the client-owned high-value items in their separate traceable workflow.
- Your AI agent · AI Agent Store
Item identities and grading rules reconcile. Recorded restock, repair and other outcomes are closed, with evidence-linked client charges and recovery totals. Your dashboard and working files reflect the recorded outcomes.
Later · delivery and saved results
A small tool for a real job
Return items planned. Before the back-and-forth.
Returns without order matches, inconsistent grading, stalled repair queues and client credits detached from disposition evidence.
Try the numbers, then bring the confirmed brief to your specialist. Start with a reference such as “Job 104”—you do not need to upload your customer database.
- Client return authorisation and item identity
- Condition grade disposition and evidence
- Return position
- Return items processed
Try your own numbers
Return items planned
Planning arithmetic from your inputs. Your specialist can turn the confirmed details into a working brief. This is not a quote or capacity commitment.
CONDITION GRADE DISPOSITION AND EVIDENCE
A working brief for your AI agent.
Bring the client return authorisation and item identity and condition grade disposition and evidence you already have. Your agent turns them into working records, keeps track of changes and follows the job through.
AI
Your AI agentPrepared for ecommerce returns-processing companies
Return item condition disposition and client-settlement ledger / 430EXAMPLE, NOT LIVE ACTIVITY
An example record for client return authorisation and item identity, condition grade disposition and evidence, return position, return items processed.
01RT01402RT11803RT307
The useful next step
Return identity and policy reconciliation
Prepare return exception queue from the available records. Save the supporting references and mark any missing details so the next step stays clear.
From enquiry to a useful next step
Return item condition disposition and client-settlement ledger. Your way of working.
01
Client return authorisation brief received
Add a job reference and the details you already know.
02
Scope and references reconciled
Client return authorisation and item identity and Condition grade disposition and evidence, ready to check.
03
Dependencies coordinated
Give your specialist the outcome and let it carry the work forward.
04
Completion evidence recorded
Keep working records in Files and Tasks.
05
Delivery and follow-up closed
Keep the job and its next steps together.
Ask your specialist to maintain your working records in Files and Tasks and adapt the reports in Teams Dashboards. These are the regular platform tools, prepared for your business. Connections to other systems are optional.
The details your specialist follows
Received, inspected and dispositioned are separate steps.
Follow each client return authorisation and item identity through the working record. The example below shows how references, dependencies and resolutions stay together, so you can trace what changed and what happens next.
Keep an eye on: returns without order matches, inconsistent grading, stalled repair queues and client credits detached from disposition evidence.
Illustrative working document · your records start empty
| Return | Evidence gap | Outcome action |
|---|---|---|
| RT014 | Order unmatched | Identity recovered |
| RT118 | Grade rule changed | Review repeated |
| RT307 | Repair stalled | Disposition closed |
Active return item condition disposition and client-settlement ledger3
Return items processed2000 items
Completion evidence recorded2
Illustrative project figures. Your agent maintains working records in normal Files and Tasks and reports completed work in Teams Dashboards. Ask it to adapt those records and reports as your workflow changes.
Built around the details that matter
Return identity and policy reconciliation. With the right questions already in mind.
Specialises in incoming returns, grading and recovery; fulfilment warehouses pick and dispatch new outbound customer orders.
Inspection repair and client coordination
Recorded disposition register. Track changes against the same job reference.
Disposition evidence and recovery settlement
Merchant reconciliation report. Save the outcome and carry the next steps into your working records.
Prepared for your business
The numbers behind your returns recovery desk.
Six useful measures, ready in your regular Teams dashboard. Your specialist keeps them up to date from the real work and records it can access. Ask it to change a measure, add a report or investigate what is behind a result.
Recorded total · items
Return items processed to disposition
What this measures
Actual completed items in return item condition disposition and client-settlement ledger, recorded once per source job and completion line. Use observed quantities from the source records for return items processed to disposition; planned quantities, duplicate updates and illustrative figures are excluded.
Recorded cases · cases
Return identity conflicts resolved
What this measures
Completed return identity conflicts resolved cases with the required delivery evidence and follow-up reconciled. Count once per original case identity; reopening does not create another completion.
Recorded cases · cases
Disposition backlog cases closed
What this measures
Distinct disposition backlog cases closed cases, with source evidence from the return item condition disposition and client-settlement ledger. Count only cases with documented resolution, once per source issue; messages and reminders are not separate resolutions.
Average · hours
Return received to recorded final disposition
What this measures
Elapsed hours for return received to recorded final disposition, using actual start and completion timestamps for the same case. Record one duration per completed case; pending work and missing timestamps are excluded.
Observed rate · %
Processed returns retaining item-matched condition and outcome evidence
What this measures
Processed returns retaining item-matched condition and outcome evidence divided by all assessed cases with a known outcome under the same recorded criterion. Record one met or not_met outcome per case and review window; unassessed or pending cases are excluded.
Observed rate · %
Contracted returns-processing turnaround dates met
What this measures
Contracted returns-processing turnaround dates met divided by completed cases with both a recorded agreed deadline and actual completion time. Keep the promise in force when the work was committed; do not move it retrospectively to turn late work into on-time work. Exclude unknown deadlines and pending cases.
Your reports start empty. Figures reflect observed work in the selected period; missing records are not treated as measured zeroes. Current jobs, schedules and stock stay in your working files and tasks. You and your agent can adapt the dashboard as your business changes.
Keep the tools that already work
Specialised in your trade. Open to your next idea.
Your AI agent starts with the details of your business already in mind. The three workflows are starting points. Ask it for help with another task in the same conversation.
An AI agent prepared for your business
The starting instructions, intake questions and working rules already match ecommerce returns-processing companies. Add your service list and one example of your tone when you are ready.
Give your agent the whole job
Give your agent an outcome, the access it needs and your budget. It handles routine decisions and follows through in your connected tools, asking when a missing business decision needs you. Set or change your own boundaries whenever you want.
Ask beyond the starting workflows
Ask it to compare suppliers, prepare customer updates or analyse recurring issues in your return item condition disposition and client-settlement ledger. It can take on a wider assignment in the same conversation. Give your agent another task in plain language. What it can carry out depends on the tools you connect and the access you choose.
Recommended starting plan
Your AI agent for ecommerce returns-processing companies.
Begin with one specialist and a report preset for your business. After setup, your regular Agent Teams conversation opens. No tool selection before your first conversation.
$149.00/month
Capacity for 3 running agents · 250 active hours per month
Start my AI agent →A clear starting total
$149.00 before tax today and monthly, including $60.00 in Platform Credits after the first payment and each paid renewal.
Unused credits roll over. AI usage draws from your balance; additional credits are available when needed. $0.15 applies per active hour beyond the included allowance. Optional voice and other services cost extra.
Hosting availability is checked before payment. Create your account, confirm your monthly subscription, then start chatting when your specialist is ready. Your instructions and dashboard are prepared automatically after payment.
Automatic top-ups start off. Buy credits manually or set automatic top-ups and spending limits in your account. Keep the full Teams controls for models, connections and supported settings.
Before you begin
At your returns recovery desk.
Will it handle the full returns recovery desk workload?
Retain client, return authorisation, original item identity and client-issued grading or disposition rules. Coordinate actual inspections and onward repair, restock or disposal instructions. Reconcile recorded item outcomes and client charges, distinguishing inspected condition from an assumed resale value.
Is this only for the three tasks shown?
No. This is an AI agent specialised for ecommerce returns-processing companies, with three prepared workflows to get you started. You can ask for writing, research, planning, analysis or another task in the same chat. It can make routine decisions and carry the work through using available tools. You set its boundaries; it asks when a real business decision or missing access needs you.
What happens after I subscribe?
After payment, we prepare your AI agent for ecommerce returns-processing companies, its workflows and your return item condition disposition and client-settlement ledger dashboard. Your regular Agent Teams chat opens when setup is ready. Files, Tasks, settings and billing work the same as for other customers. Reports start empty and count actual reported work; the examples above are illustrative.
Do I need to connect email or messaging?
No. Prepare your first brief and draft here. Connect external channels later when you want the specialist to work there.
Does this replace my existing business software?
Use it alongside your current tools for preparing work and organising jobs. Live stock, availability, sending and payment records require a verified connection or your own confirmation.
Choosing for a different business?
Compare the working records and business types each specialist is prepared for.
Explore AI agents for logistics and fulfilment →