Tidio

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Overview

An AI-powered customer experience platform offering live chat, chatbots, and multichannel communication to enhance customer service and boost sales.

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Best For Professions:

customer support agents sales professionals e-commerce managers marketing teams small business owners

Tidio is an all-in-one customer experience platform designed to help businesses improve customer service and increase sales. It combines live chat, AI-driven chatbots, and multichannel communication tools, allowing businesses to manage customer interactions across various platforms, including websites, email, Messenger, and Instagram. Tidio's AI chatbot, Lyro, can automatically resolve up to 70% of customer inquiries, providing quick and efficient support. The platform also offers features like real-time visitor monitoring, customizable chat widgets, and seamless integrations with popular e-commerce platforms and CRMs.

Autonomy level

88%

Reasoning: Tidio's Lyro AI Agent demonstrates high autonomy through its ability to handle 70% of customer inquiries automatically using natural language processing and Claude/Anthropic AI models. It operates across multiple channels (live chat, WhatsApp, Instagram, Messenger) and performs tasks like order status checks, ticket creation, and product recommenda...

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Some of the use cases of Tidio:

Providing real-time customer support through live chat.
Automating responses to common customer inquiries with AI chatbots.
Managing customer communications across multiple channels from a single platform.
Enhancing customer engagement and satisfaction with personalized interactions.
Integrating with e-commerce platforms to boost sales and conversion rates.

Pricing model:

freemium

Code access:

closed-source

Popularity level: 91%