Tidio

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Overview

An AI-powered customer experience platform offering live chat, chatbots, and multichannel communication to enhance customer service and boost sales.

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Best For Professions:

customer support agents sales professionals e-commerce managers marketing teams small business owners

Tidio is an all-in-one customer experience platform designed to help businesses improve customer service and increase sales. It combines live chat, AI-driven chatbots, and multichannel communication tools, allowing businesses to manage customer interactions across various platforms, including websites, email, Messenger, and Instagram. Tidio's AI chatbot, Lyro, can automatically resolve up to 70% of customer inquiries, providing quick and efficient support. The platform also offers features like real-time visitor monitoring, customizable chat widgets, and seamless integrations with popular e-commerce platforms and CRMs.

Autonomy level

84%

Reasoning: Tidio's Lyro AI demonstrates high autonomy by resolving up to 70% of customer queries independently through features like intent recognition, FAQ automation, and multi-channel support (live chat, email, social media). It uses Claude LLM for context-aware responses and self-learning via conversation history analysis. Limitations include language res...

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Some of the use cases of Tidio:

Providing real-time customer support through live chat.
Automating responses to common customer inquiries with AI chatbots.
Managing customer communications across multiple channels from a single platform.
Enhancing customer engagement and satisfaction with personalized interactions.
Integrating with e-commerce platforms to boost sales and conversion rates.

Pricing model:

freemium

Code access:

closed-source

Popularity level: 91%