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CoSupport AI
Overview
AI support agent trained on your own resolved tickets. Deflects up to 90% of repetitive L1 tickets across chat, email and voice, with 99% response accuracy.
CoSupport AI is an AI agent for customer support. It trains on your company's resolved tickets and knowledge base and works inside the helpdesk your team already uses: Zendesk, Freshdesk, Zoho Desk, HubSpot, Pylon or Salesforce Service Cloud.
Two products
- CoSupport AI Agent answers customers across chat, email and voice and resolves repetitive L1 tickets end to end. It deflects up to 90% of them.
- CoSupport AI Assistant works with your human agents, drafting replies, summaries and translations for the tickets that need a person.
How the agent works
Since version 2.0 (June 2026), the agent reasons in several steps: it searches your sources, analyzes what it found, searches again and validates before replying. Every reply comes with a decision log showing the reasoning, actions taken and sources used. Through the agentic API, the agent carries out actions in connected systems such as Shopify and Stripe: updating orders, processing refunds and cancelling subscriptions.
Answers run on a USPTO-patented anti-hallucination multi-model architecture (US11823031B1), with 99% response accuracy. The agent detects each customer's language and replies in 120+ languages.
Results and setup
Teams typically reach 60-70% AI resolution in the first 60 days, and the 2.0 architecture reaches up to 85%. Connecting takes about 10 minutes, and full live takes about 3 days. CoSupport AI is ISO 27001 certified, GDPR and CCPA compliant, and used by 300+ brands.
Pricing
$0.50 per AI resolution, and unresolved tickets are free. The first 1,000 AI responses are free on your real tickets.
Product overview
Capabilities, pricing and fit
CoSupport AI is best understood as a customer-facing service automation product. Automate customer service with CoSupport AI. Handle repetitive tickets, accelerate response times, and deliver 99% accurate, multilingual support. Try it free.
Information as of July 30, 2026
What it can do
- Customer interaction automation
Automate customer service with CoSupport AI. Handle repetitive tickets, accelerate response times, and deliver 99% accurate, multilingual support. Try it free.[1]
Where it fits best
- Automating routine customer inquiries to improve efficiency.[1]
Sources (1)
- AI Customer Service Platform | Automate Support with CoSupportOfficial site · checked 2026-07-30
Autonomy level
94/100
Our subjective rating of how independently the product carries out its documented tasks, considering the human setup, input, approval and review it needs. This is not a measured success rate.
Comparisons
Custom Comparisons
Some of the use cases of CoSupport AI:
- Resolving repetitive L1 support tickets end to end inside your helpdesk.
- Giving support agents AI-drafted replies, summaries and translations.
- Answering customers in 120+ languages from one setup.
- Processing refunds, order updates and subscription changes through the agentic API.
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Popularity level: 77%
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AI Agent Store · Specialist AI agentsFor in-house b2b customer support teams
Your AI agent for customer-support follow-through.
Exploring CoSupport AI? For in-house B2B customer support teams, your own AI agent can investigate customer problems, resolve supported cases, and maintain useful support knowledge. Start with a setup tailored to this work.
- ✓ Investigate customer problems
- ✓ Resolve supported cases
- ✓ Maintain useful support knowledge
Tailored starting setup. Chat on our site. See the workflow and monthly plan.