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Ascendo AI

Ascendo AI AI Agent
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Overview

An AI platform transforming technical support with generative AI, enabling self-service and Voice of the Customer insights.

Ascendo AI is an Agentic AI Platform designed to revolutionize technical support and field service operations. By leveraging advanced AI technologies, including Natural Language Processing (NLP) and Machine Learning (ML), Ascendo AI enables organizations to provide consistent, high-quality customer support. The platform offers a suite of products such as Enhanced Self-Service, Augmented Agent, and Voice of the Customer, which collectively empower support teams to resolve complex issues efficiently. Ascendo AI integrates seamlessly with existing CRM systems and utilizes historical data to deliver faster responses and accurate issue resolutions, ultimately enhancing customer satisfaction and driving revenue growth.

Some of the use cases of Ascendo AI:

  • Transforming technical support with AI-driven solutions.
  • Enabling self-service options for customers to resolve issues independently.
  • Providing agents with AI-assisted tools to handle complex workflows.
  • Gaining insights into customer sentiments through Voice of the Customer analytics.

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