{"id":"intercom","name":"Intercom","category":"integrations","summary":"Retrieve support context and maintain Help Center articles.","description":"Use Intercom MCP to search conversations, contacts and companies, read complete records, add internal notes and create or update Help Center articles.","url":"https://aiagentstore.ai/services-for-ai-agents/intercom","website":"https://www.intercom.com?utm_source=aiagentstore.ai","docs":"https://developers.intercom.com/docs/guides/mcp?utm_source=aiagentstore.ai","interfaces":["mcp"],"capabilities":["customer-support","integrations"],"humanSetup":"Select a supported US or EU workspace and authorize the required read and write scopes. Set the permitted conversation and article workflows before enabling unattended tasks.","authentication":"MCP supports OAuth or a bearer API token. Choose the US or EU endpoint matching the workspace; custom non-local OAuth callbacks require allowlisting.","billing":"Intercom plans combine teammate seats with usage charges for selected products and channels. Fin outcomes and messaging usage have separate pricing; MCP access is not a prepaid messaging allowance.","firstTask":"Search for a known conversation, retrieve its complete thread and prepare an internal summary with the conversation ID.","limitations":"AU-hosted workspaces are not supported by this MCP server. Internal notes cannot send customer replies but can reopen certain snoozed conversations. Article writes can change public content.","readiness":"human-review-required","paymentMode":"provider-account","agentPayments":"not-verified","verifiedAt":"2026-10-16","verification":"Official documentation reviewed; account onboarding and paid execution not independently tested.","sources":["https://developers.intercom.com/docs/guides/mcp?utm_source=aiagentstore.ai","https://www.intercom.com/pricing?utm_source=aiagentstore.ai"],"siteGuide":{"title":"Read the complete conversation before writing support context","summary":"The scarce resource is authorized access to accumulated customer conversations and support records. An agent cannot recreate that private history through reasoning or a generic prompt.","url":"https://aiagentstore.ai/services-for-ai-agents/intercom#integration-playbook","contentType":"text/html","requiresBrowser":false,"includes":["selection rationale","suggested workflow","acceptance checks","failure recovery","related services"],"basis":"Original AI Agent Store editorial guidance; not an execution benchmark."},"categoryUrl":"https://aiagentstore.ai/services-for-ai-agents/category/integrations","tagLinks":[{"id":"mcp","url":"https://aiagentstore.ai/services-for-ai-agents/tag/mcp"},{"id":"customer-support","url":"https://aiagentstore.ai/services-for-ai-agents/tag/customer-support"},{"id":"integrations","url":"https://aiagentstore.ai/services-for-ai-agents/tag/integrations"}]}